Video conferencing is a brilliant collaboration tool with increasing acceptance of remote workers and as flex-timing becomes more of a norm.
Data is in motion from coffee shops to airports to subway systems, look around and you’re you'll find people hunched over, pecking away at their laptops or mobile devices. Nine times out of ten, they aren’t checking their Facebook, they’re working—sending emails or drafting RFPs.
And, with employees bringing their own devices to work (BYOD), there is an even bigger incentive to allow your staff to use cloud services for videoconferencing. While this is great, there's also the question of privacy and security concerns.
What’s at Stake?
Newsbreak on security / data breaches at mega-companies, such as Sony, Amazon or TalkTalk, have shown what damage is possible to reputation, and bottom line.
So what should you do? You want the benefits of videoconferencing, cloud-based solutions and BYOD policies, but you don’t want a heavy security risk.
Covering all the bases. First of all your company must have a firm and clear security policy for all employees. Start with no compromise on Device encryption. Employees must be educated and also feel responsible for own security as well as corporate i.e. need to understand when it is appropriate to use BYOD and what applications make it safe to do so.
In addition, you need appropriate security measures, SOPs in place should an employee lose or have one of their devices stolen.
Next, In order to make sure data is private and users are secure, your company must place your system behind a firewall and use a gatekeeper or session border controller. It can be a bit of a hassle to set up, which is why many workplaces don’t bother - a grave mistake. You'll be saving yourself a lot more headaches and trouble later.
For more advanced security, such as in the case of sensitive industries like healthcare and banking, work with IT security professionals to create custom firewalls and security packages.
These professionals should know the ins and outs of video conferencing infrastructure. If your IT team cannot handle this by themselves, consider outsourcing cloud security to a service provider.
Video conferencing in a safe environment but ensure your employees learn the do's and don'ts. For example, do not let your employees use any application that offers video conferencing besides the authorised.
Ensure you have professionally installed equipment on-site, and that you use pre-recommended video conferencing services, that have fantastic security measures in place, as well as an experienced security team to handle any issues that should arise.
The potential ramifications. The ramifications if corporate or customer information were to leak could be huge. Cyber intrusions for large corporations can lead to millions of dollars’ worth of losses, significant damage to brand image, and in the case of government agencies or contractors, could even be dangerous to the public’s well being.
Accessibility frees up room for creativity and innovation, but with convenience comes risk. Don’t allow the possibility of your firm becoming another news headline, embarrassed by leaked confidential company data.
Choose a reputable IT security professional to install your videoconferencing equipment, instead of opting for free non-secure applications, and you can rest a little easier at night knowing you’ve taken the right steps to safeguard your data against any future threats.